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Customer Experience Specialist

Company:  X-Chair
Department:  Customer Experience (CS)

Jessup, MD, US, 20794

We are seeking a passionate and driven Customer Experience Specialist to help sell our concept direct to consumers and businesses through online chat, email and phone sales.   The ideal candidate possesses an entrepreneurial spirit, a high level of charisma, sales intensity and a unique ability to elevate everyone he/she comes into contact with!

In this role, responsibilities will include: 
•    Confidently presenting X-Chair in a way that builds a best-in-class reputation for quality and service, resulting in increased sales and profit for the company.
•    Ensuring all customers receive remarkable service for general adjustment, warranty, shipping issues.
•    Passionately and aggressively maximizing all sales opportunities.
•    Provide sale and service support to all X-Chair customers.
•    Working within the framework of the company's defined policies, procedures, goals and directives.
•    Interfacing with marketing and product development to recommend changes based on customer feedback
•    Maintaining professional courtesy with associates and customers at all times.
•    Once the product had been delivered, following-up to answer any questions, and to ensure customer satisfaction.

A Great Candidate for This Position will possess:
•    Excellent written and verbal communication skills.
•    Top notch interpersonal skills with a demonstrated ability to establish rapport and develop relationships over the phone as well as in-person.
•    Self-starter who actively seeks and values feedback.
•    Strong organization and follow-up skills
•    Highly motivated with a desire to be successful.
•    Able to work individually and cooperatively in a team environment.
•    Fun, passionate and a quick study. 
•    Must be able to work a flexible schedule including some evenings and weekends.
 Education & Experience:
•    A minimum of 2 years sales experience, ideally in the office furniture industry. Direct to consumer sales and business to business sale experience will both be valuable.
•    Proficiency with Microsoft office.
•    High school degree required, college degree preferred.
Compensation & Benefits:
•    Generous base salary + Commission and Bonuses
•    Paid Vacation, Holidays, Personal days
•    Employee Purchase Program
•    Medical, dental benefits
•    401k program with match – no waiting period!

About Our Company:
X-Chair has introduced the world’s most stylish and comfortable office chair.  We spent years searching for an innovative, exciting, highly ergonomic, visually appealing office chair at an enticing price point that we can sell direct to consumers, to businesses and furniture dealers and retailers.  We have found it in X-Chair.  We are relentless in our customer service.  It is our mission to provide our end users with a premium performing chair at an amazing value.  We will go out of our way to ensure our customers have an overwhelmingly positive experience when they make an X-Chair.

Nearest Major Market: Baltimore
Nearest Secondary Market: Washington DC

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