Sales Support Specialist

Position Summary:

The Sales Support Specialist will provide customer service and order management for Timbuk2’s B2B customers which is made up of Corporate Sales, Wholesale and International distributors. The ideal candidate is a self-starter who has mad organizational skills and can multitask all day long. They are excited by the intersection of operations, sales and service and they enjoy inter-departmental communication and multitasking. They may or may not dream about Vlookups and wow others with their inbox tidiness. This is a full-time position.

Responsibilities and Essential Functions:

• Support the sales reps with their client needs as it relates to inventory, pricing, and order processing.
• Maintain all B2B Sales Orders, alerting customers to order status and inventory allocation
• Manage all order entry / revisions / cancellations / returns
• Project manage orders to ensure on time arrival to meet customer needs
• Troubleshoot process and systems issues as they arise, create efficiencies and streamline existing workflows
• Create SOPs as organize all cloud storage files
• Field incoming calls/communications from partners and accounts
• Assist corporate/wholesale/international partners with warranties, replacement parts orders, online customizer
• Manage logistics operations including shipping quotes, tracking and order fulfillment
• Support in preparation towards seasonal sales meeting
• Create, disseminate, and catalogue any non-seasonal product selling materials

Qualifications, Skills and Education

Required Qualifications

• 2+ years of experience in sales support or a similar role.
• Proficiency in CRM software (ex. Salesforce) and Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Qualifications

• Bachelor’s degree in Business or a related field
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Ability to work collaboratively in a team environment and adapt to changing deadlines.
• Knowledge of sales processes and techniques is a plus. 

Perks and Benefits

We hope that you’re excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first.  We bring integrity, passion, and excellence to work each day.  Being part of our team means living our core values and thriving in an environment of constant innovation and positive change.

In addition to our unique culture, we also offer these fun perks and benefits.

• Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of national benchmarks and industry best practices that adjusts to your cost of labor, years of relevant experience, skill set, and education.

• Bonus: This position qualifies for a bonus.

• Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date.

• 401(k): We match 100% up to 3% and then 50% of the next 2% deferred.

• Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1!

• Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day.

• Employee Discounts across all of our product lines.

• Hit our Numbers Lunch: When we hit out monthly milestones, we all celebrate!

• Tuition Scholarships: Partnership with UMASS Global for 10%-20% off tuition for you and/or your family.

About Us:

It all started in a small warehouse in California with just three employees, a fax machine and a bell that rang out every time a chair came down the conveyor belt. Over 25 years later, we’re the #1 manufacturer of task chairs in the U.S. and continue to lead, innovate and disrupt across an array of industries.

We are proud to be a part of Exemplis and its growing family of brands, which includes Timbuk2, X-Chair, Mavix, HealthyBack, Edloe Finch, and Albany Park.

Exemplis has headquarters, offices and retail stores across the U.S. (plus a variety of flexible work opportunities). Learn more and apply today.

Exemplis is an Equal Opportunity Employer and our company adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. Read our full statement on our careers page.