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Restoration and Materials Specialist

Company:  Timbuk2
Department:  T2 Ops
Location: 

San Francisco, CA, US, 94110

Salary Range: $23.28 - $32.58 

Position Summary:

Timbuk2 is seeking a versatile and detail-oriented individual to fill the role of Restoration & Materials Specialist. In this position you will be responsible for expertly evaluating damaged bags, backpacks and luggage rollers for repair. Enhancing interactions with the brand by ensuring prompt resolutions to repair inquiries and advising customers on processes and warranty guidelines. The Restoration & Material Specialist will also keep immaculate records of repairs, orders received/shipped and warehouse inventory levels.

Responsibilities and Essential Functions:

  • Provide exceptional email and chat support to customers, exceeding expectations by addressing questions about repair order status, parts, pricing, custom order options and changes
  • Thoroughly inspect and assess messenger bags, backpacks, luggage rollers, fanny packs, totes, sling bags for normal wear and tear, accidental damages, cosmetic issues and manufacturing defects to expertly advise customers on the best course of action for their product, considering repair options and potential upgrades
  • Work closely with the lead repair sewer, assisting with preliminary deconstruction of customer bags and conducting small part repairs  within warranty guidelines
  • Conduct thorough quality checks before returning items to customers, ensuring that repaired bags meet high quality standards, both aesthetically and functionally. Maintain detailed records of repairs, including customer information, repair processes, and materials used
  • Generate reports on common repair issues and trends. Collaborate with the design and production teams to provide insights for product improvements
  • Record daily delivery data accurately and maintain comprehensive records of deliveries and outgoing packages
  • Manage inventory using FIFO consumption system, conduct cycle counts and audits identifying discrepancies and performing adjustments to ensure accurate inventory tracking
  • Investigate build of material (BOM) issues to ensure production accuracy and resolve discrepancies.
  • Further our zero-waste initiatives by managing recycling program; partnering with non-profits to find homes for gently-used products
  • Stay informed about industry trends, materials, and repair techniques
  • Ad hoc projects and tasks as assigned

Qualifications, Skills and Education:

Required Qualifications:

  • High School diploma or equivalent
  • 1+ years repairing bags and/or luggage
  • 1+ years in CX contact center experience
  • 2+ years Inventory Management and/or production coordination

Preferred Qualifications:

  • Bachelor’s Degree
  • Proficiency in CRM tools, Google Docs, Microsoft Office including AX

Working Conditions:

  • Overtime and weekends as required
  • Ability to lift up to 50lbs

Perks and Benefits:
We hope that you’re excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first.  We bring integrity, passion, and excellence to work each day.  Being part of our team means living our core values and thriving in an environment of constant innovation and positive change.

In addition to our unique culture, we also offer these fun perks and benefits.

  • Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of national benchmarks and industry best practices that adjusts to your cost of labor, years of relevant experience, skill set, and education.

  • Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date.

  • 401(k): We match 100% up to 3% and then 50% of the next 2% deferred.

  • Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1!

  • Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day.

  • Employee Discounts: We offer our employees discounts across all of our product lines.

  • Hit our Numbers Lunch: When we hit our monthly milestones, we all celebrate!

  • Tuition Scholarships: Partnership with UMASS Global for 10%-20% off tuition for you and/or your family.

 

About Us:

It all started in a small warehouse in California with just three employees, a fax machine and a bell that rang out every time a chair came down the conveyor belt. 30 years later, Exemplis continues to lead, innovate and disrupt an array of industries through its growing family of brands — including SitOnIt Seating, Timbuk2, X-Chair, Maverick, Mavix, Edloe Finch, and Albany Park.
From sustainable manufacturing to outreach programs and more, we strive to make a positive impact on everyone we serve. We make sure our people (and their communities) are at the core of our organization. To make a difference, we must be a champion of diversity, inclusion, service and social justice — above all else. 
Are you ready to be a part of something special? We have headquarters, offices and retail stores across the U.S. (plus a variety of flexible work opportunities). Learn more and apply today.
Exemplis is an Equal Opportunity Employer and our company adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. Read our full statement on our careers page.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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