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PT Keyholder - Hayes Valley

Company:  Timbuk2
Department:  Retail (T2 Retail)
Location: 

San Francisco, CA, US, 94110

Description of the Role:
Keyholders at Timbuk2 are responsible for creating a customer focused and sales driven environment through actioning our in store selling cycle. The ability to engage in exceptional customer interactions, being nimble within the day to day needs of the business and being able to deliver on sales results will be key to the success of an individual in this role.

 

Keyholder Responsibilities:

  • Greet all customers who enter the store with enthusiasm and professionalism reflecting TIMBUK2’s vision of excellent service
  • Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during training
  • Stay up to date with product knowledge, company information, launches and campaigns
  • Act as floor supervisor in management absence to ensure the store procedures and steps of the customer experience are being followed
  • Assist in the onboarding, training, and development of new team members.
  • Assist in maintaining store standards of cleanliness, organization and merchandising.
  • Responsible for opening/closing of the store and paperwork
  • Operate POS and complete transactions accurately and efficiently
  • Communicate inventory issues/concerns to Store Management
  • Ensure compliance with store policies and procedures (e.g. loss prevention, health and safety standards)
  • Participate in inventory control and counts to ensure product stock is up to date
  • Contribute to a positive, fun and professional team environment
  • Perform other duties as assigned

 

Required Qualifications:

  • Minimum experience of one season working in a retail environment or other customer service-related role
  • High School Education OR equivalent work experience in customer service/retail
  • Basic understanding of retail math
  • Desire to thrive working in a team environment with flexibility over evenings and weekends

 

Preferred Qualifications:

  • Previous experience working for a specialty retailer
  • Ability to multi-task and flex when faced with change
  • A passion and interest for TIMBUK2

 

Physical Requirements:

  • Ability to lift and carry 15 pounds
  • Ability to work on feet for 6-8 hour shifts

 


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Loss Prevention, Retail Sales, Merchandising, Retail

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