Warranty & Sustaining Engineer II

Position Summary:

This position will act as the Engineering lead in a team dedicated to addressing and reducing warranty issues through design and process improvements and, as a result, helping Exemplis reach and retain best-in-class status in customer satisfaction.  This will include working to meet personal and team metrics regarding the speed and effectiveness of addressing warranty issues.
This sustaining engineering role will lead ad hoc cross-functional teams charged with quickly evaluating issues found on the production floor or at the supplier.  The engineer will oversee and lead the team in a data and process-driven analysis of the issues’ root causes.  They will be responsible for fully documenting the issues and resolutions to increase organizational knowledge and reduce the possibility of experiencing similar cases in the future. 
Use your education, learned experiences, problem solving and collaborative skills to help raise our customers experience to a world class level by reducing the number of problems experienced in the field and reducing response time when problems do arise.  Be a part of a new team addressing a high-profile issue that is critical to support the continued rapid growth of Exemplis.

Responsibilities and Essential Functions:

•    Addressing warranty issues and communication from Customer Experience Representatives in a timely manner.  Work with a team to establish short and long-term plans to address the issue and minimize customer inconvenience. This is the top priority of this position, and metrics will be set to measure success based on time, effectiveness, and customer feedback.
•    Work as part of a warranty team that meets daily to review quality issues.  
•    Collaborate with team members to understand the scope of problems and prioritize them based on various factors.  
•    In collaboration with the warranty team, establish work plans and timelines for addressing significant and minor issues.  Project tasks may include working with CAD modelers to revise designs, FEA, prototyping, formal problem-solving processes such as 8D or A3, tooling revision or creation, etc.
•    Identify improvements in terms of process, cost, or quality.  Establish the proof of improvement through testing, financial analysis, and stakeholder consultation. Lead the team in fully implement the change upon approval.
•    Lead and collaborate with Customer Experience, Manufacturing, Process Engineering, and Quality in determining the root cause of issues.  
•    Working understanding of root cause analysis tools such as 5 Why, Fishbone diagraming, Pareto charts, and FMEA.
•    Lead engineering support team for PPV and VAVE projects responsible for generating savings of millions of dollars per year.  
•    Detail project requirements from review thru implementation and will require establishing, monitoring, and ensuring the timely completion of tasks from a diverse set of stakeholders, including Supply Chain, Finance, Test Lab, Engineering personnel, Change Coordination, etc.
•    Initiate engineering drawing and BOM revisions.  Will be responsible for creating Engineering Change Orders, red lining drawings for drafters, and checking the drawing updates.  Will be responsible for updating the product matrix and reviewing and approving BOM configuration revisions after IT completion.

Qualifications, Skills and Education

Required Qualifications: 

•    Bachelor of Science degree in Mechanical Engineering or related Field
•    5+ years of experience using SolidWorks; General modeling and CAD drafting, and a basic understanding of the ASME Y14.5 drafting standard.
•    4+ years of experience in a manufacturing environment and understanding of basic manufacturing and production principles.
•    4+ years of working with structural plastic components resulting in a strong background in all stages of plastics production and material properties.  
•    2+ years of experience with 8D or 3A problem-solving processes with emphasis in root cause analysis.
•    Established history of defining and implementing continuous improvement projects.
•    Ability to run and interpret Finite Element Analysis of plastics.
•    Bilingual and able to read, write and speak Spanish proficiently.
•    The ability to travel to Mexico.

 Preferred Qualifications
•    Strong background in statistical analysis and DOE (Design of Experiments).
•    Six Sigma Green Belt or higher.
•    Experience with Minitab or similar statistical software.

Perks and Benefits

We hope that you’re excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first.  We bring integrity, passion, and excellence to work each day.  Being part of our team means living our core values and thriving in an environment of constant innovation and positive change.

In addition to our unique culture, we also offer these fun perks and benefits.

• Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of national benchmarks and industry best practices that adjusts to your cost of labor, years of relevant experience, skill set, and education.

• Bonus: This position qualifies for a 5% bonus.

• Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date.

• 401(k): We match 100% up to 3% and then 50% of the next 2% deferred.

• Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1!

• Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day.

• Employee Discounts across all of our product lines.

• Hit our Numbers Lunch: When we hit out monthly milestones, we all celebrate!

• Tuition Scholarships: Partnership with UMASS Global for 10%-20% off tuition for you and/or your family.

About Us:

It all started in a small warehouse in California with just three employees, a fax machine and a bell that rang out every time a chair came down the conveyor belt. Over 25 years later, we’re the #1 manufacturer of task chairs in the U.S. and continue to lead, innovate and disrupt across an array of industries.

We are proud to be a part of Exemplis and its growing family of brands, which includes Timbuk2, X-Chair, Mavix, Edloe Finch, and Albany Park.

Exemplis has headquarters, offices and retail stores across the U.S. (plus a variety of flexible work opportunities). Learn more and apply today.

Exemplis is an Equal Opportunity Employer and our company adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. Read our full statement on our careers page.