Order Management Specialist

Company: Exemplis

Department: Large Order Support

Location:

Cypress, CA, US, 90630

Work Designation: Hybrid

Salary Range: $22.62 - $31.67

Position Summary:

As an Order Management Specialist, you are responsible for coordinating of all the components of a large order or project to ensure a successful conclusion. Once the order has been entered you carry it through each stage of the order life cycle until post sale. This position will be an important member of a company’s sales team. By supporting sales representatives and coordinating dealer large order or projects contribute to achieving the sales targets. Although you do not have responsibility for selling, you play an important part in maintaining good customer relationship by acting as an extension of the field sales force. If you are a strong communicator, phenomenal at problem-solving, have proven analytical and critical thinking abilities along with organizational skills we want to hear from you!

This is a hybrid role requiring onsite work three days per week in Cypress, CA (Tuesday, Wednesday, and Thursday).

Responsibilities and Essential Functions:

Educate reps and dealers on internal information and procedures surrounding the requirements and deadlines to fulfill a project successfully.
Ensure hand off from the Pre-Sale Project Specialist is complete and all critical information has been provided.
Serve as a point of contact between the Sales Team, Logistics, Procurement, Scheduling and Manufacturing to ensure teams actions remain in synergy and all aspects of fulfilling the order are met or exceeded.
Swiftly execute any customer updates or changes to all internal pertinent parties keeping them on track to meet the project delivery date(s).
Quickly and efficiently work to resolve the on-hold reason to release orders placed on hold.
Respond timely to questions regarding pricing, lead-times and general terms and conditions.
Understand and respond timely to questions regarding product capability and application.
Comprehend GSA Contracts- Being familiar with terms, pricing and program details.
Ensure all process and procedures that involve the order management process is up to date and truly reflect the way we are operating. As well as continuously evaluating the processes and services to ensure that the most efficient methods are being used.

Qualifications, Skills and Education:

Required Qualifications:

3+ years of work experience in customer service.
2 years’ experience working within an industry with high volume order fulfillment.
High school diploma or equivalent required.

Preferred Qualifications:

Experience with leading a project.
Excellent written and verbal communication skills.
Must have a tenacious sense of urgency and be a problem solver and critical thinker.
Ability to adjust to changing demands and shifting priorities.
Intermediate MS Office skills required including Outlook, Excel, Word, and PowerPoint.
Intermediate skills on Sales Force and Smartsheet preferred.

Perks and Benefits:

We hope that you’re excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first. We bring integrity, passion, and excellence to work each day. Being part of our team means living our core values and thriving in an environment of constant innovation and positive change.

In addition to our unique culture, we also offer these fun perks and benefits.

Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of national benchmarks and industry best practices that adjusts to your cost of labor, years of relevant experience, skill set, and education.
Hybrid Work Schedule: We believe in supporting a healthy work–life balance and offer a flexible hybrid schedule, with remote work on Mondays and Fridays and onsite collaboration on Tuesdays, Wednesdays, and Thursdays.
Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date.
401(k): We match 100% up to 3% and then 50% of the next 2% deferred.
Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1!
Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day.
Employee Discounts: We offer discounts to our employee across all of our product lines.
Hit our Numbers Lunch: When we hit our monthly milestones, we all celebrate!
Tuition Scholarships: Partnership with UMASS Global for 10%-20% off tuition for you and/or your family.

About Us:

It all started in a small warehouse in California with just three employees, a fax machine and a bell that rang out every time a chair came down the conveyor belt. 30 years later, Exemplis continues to lead, innovate and disrupt an array of industries through its growing family of brands — including SitOnIt Seating, Timbuk2, X-Chair, Maverick, Mavix, Edloe Finch, and Albany Park.
From sustainable manufacturing to outreach programs and more, we strive to make a positive impact on everyone we serve. We make sure our people (and their communities) are at the core of our organization. To make a difference, we must be a champion of diversity, inclusion, service and social justice — above all else.
Are you ready to be a part of something special? We have headquarters, offices and retail stores across the U.S. (plus a variety of flexible work opportunities). Learn more and apply today.
Exemplis is an Equal Opportunity Employer and our company adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. Read our full statement on our careers page.