Lead, Order Entry

Company: Exemplis

Department: Order Entry

Location:

Cypress, CA, US, 90630

Work Designation: Hybrid

Salary Range: $21.65 - $30.30

Position Summary:

The Order Entry Lead supports the Order Entry Supervisor by providing day-to-day leadership to the Order Entry team and ensuring accurate, timely processing of customer orders. This role is responsible for helping the department meet performance goals and service level objectives, with a strong emphasis on electronic ordering (EDI, portals, integrations, and customer-submitted electronic orders). The Order Entry Lead serves as a subject matter expert, assists with training and development, and helps drive process improvements to support efficiency, accuracy, and customer satisfaction.

This is a hybrid role requiring onsite work three days per week (Tuesday, Wednesday, and Thursday).

Responsibilities and Essential Functions:

Provide daily direction and support to the Order Entry team to ensure department goals and deadlines are met.
Act as a point of escalation for complex order issues, customer requests, and internal questions.
Assist with workload balancing and prioritization to ensure timely processing and responsiveness.
Serve as a role model for accuracy, professionalism, and customer-first behavior.
Support and manage processes related to electronic ordering including EDI, customer portals, automated order feeds, and other electronic order submissions.
Monitor electronic order flow to ensure orders are received, validated, and entered correctly.
Troubleshoot issues with electronic orders and coordinate with internal partners (IT, Sales Ops, Customer Service, etc.) as needed.
Identify opportunities to increase adoption of electronic ordering and reduce manual order entry.
Coach and support team members to improve accuracy, efficiency, and compliance with procedures.
Help develop and maintain training documentation and standard work instructions.
Provide feedback to the Order Entry Supervisor on performance trends and training needs.
Work closely with Customer Service, Sales, Operations, Credit, Shipping, and other departments to resolve order issues.
Support the Order Entry Supervisor with reporting, metrics tracking, and special projects.
Maintain strong relationships with internal and external customers to ensure service expectations are met.

Qualifications, Skills and Education:

Required Qualifications

High school diploma or GED required
3+ years of order entry, or order management experience.
Experience working with electronic ordering systems (EDI, customer portals, integrations, etc.)
Ability to train, coach, and develop others
Strong written and verbal communication skills

Preferred Qualifications

Strong attention to detail and high level of accuracy
Proficiency in ERP/order entry systems and Microsoft Office (Excel, Outlook, Teams).

Perks and Benefits:
We hope that you’re excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first. We bring integrity, passion, and excellence to work each day. Being part of our team means living our core values and thriving in an environment of constant innovation and positive change.

In addition to our unique culture, we also offer these fun perks and benefits.

Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of national benchmarks and industry best practices that adjusts to your cost of labor, years of relevant experience, skill set, and education.
Employee Discounts: We offer our employees discounts across all of our product lines.
Hit our Numbers Lunch: When we hit our monthly milestones, we all celebrate!

About Us:

It all started in a small warehouse in California with just three employees, a fax machine and a bell that rang out every time a chair came down the conveyor belt. 30 years later, Exemplis continues to lead, innovate and disrupt an array of industries through its growing family of brands — including SitOnIt Seating, Timbuk2, X-Chair, Maverick, Mavix, Edloe Finch, and Albany Park. From sustainable manufacturing to outreach programs and more, we strive to make a positive impact on everyone we serve. We make sure our people (and their communities) are at the core of our organization. To make a difference, we must be a champion of diversity, inclusion, service and social justice — above all else. Are you ready to be a part of something special? We have headquarters, offices and retail stores across the U.S. (plus a variety of flexible work opportunities). Learn more and apply today.
Exemplis is an Equal Opportunity Employer and our company adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. Read our full statement on our careers page.