Director of eCommerce

Company: Exemplis

Department: E-Commerce

Location:

Cypress, CA, US, 90630

Work Designation: Hybrid

Salary Range: $151,857.00 - $235,377.00

Position Summary:

The Director of eComm is responsible for growing the online sales channel for our DTC brands (Albany Park, Edloe Finch, X-Chair, Mavix, Timbuk2) through innovative customer conversion and affinity strategies. You will own the eComm strategy, leveraging content, tools, and testing to enhance the customer journey and drive revenue growth. The ideal candidate will be a strategic thinker, skilled operator, and a proven leader with a strong track record of scaling successful DTC brands. The role is hybrid out of our headquarters in Cypress, CA and reports to the VP of DTC.

Responsibilities and Essential Functions:

Oversee day-to-day operations, product roadmap, and PnL of the eComm sites, with an eye on key launches, features, and tests.
Develop and evolve the merchandising, pricing and promo strategies to ensure that the brands stay competitive as well as profitable.
Lead the development of testing and personalization techniques that improve the site functionality, site experience, and site performance.
Utilize first-party data, consumer insights, and customer feedback to inform decisions, with a focus on customer acquisition and retention.
Own KPI’s around eCommerce performance (AOV, CVR, RPU, etc.) to analyze customer behavior and identify growth opportunities.
Partner with Creative and CX teams to create high-impact content that resonates with target audiences and brings them down the purchase funnel.
Collaborate with Brand and Growth teams to enhance site experience and performance based on inbound traffic (especially for mobile).
Build and lead a high-performing team, cultivating a culture of innovation, creativity, and continuous improvement.

Qualifications, Skills and Education:

Required Qualifications

Bachelor's Degree in related field
7+ years of relevant strategy and management experience at DTC brands.
Experience with building brand and assortments with a focus on DTC selling.
Ability to adhere to build and manage budgets as well as forecasting.
Expectation of being in office 2-3 days a week along with core members of team.

Preferred Qualifications

Deep expertise with the Shopify platform, as well as associated tools and services.
Strong understanding of data analytics, and performance optimization for sites.
Test-and-learn mentality with a track record of running successful experiments.
Comfort with automation and AI within your org as a force multiplier.
Collaborative leader who can influence across functional teams

Perks and Benefits:

We hope that you’re excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first. We bring integrity, passion, and excellence to work each day. Being part of our team means living our core values and thriving in an environment of constant innovation and positive change.

In addition to our unique culture, we also offer these fun perks and benefits.

Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of national benchmarks and industry best practices that adjusts to your cost of labor, years of relevant experience, skill set, and education.
Hybrid Work Schedule: We support employee needs and their work/life balance so we offer the flexibility to work remotely while being onsite as needed for “collaboration days.”
Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date.
401(k): We match 100% up to 3% and then 50% of the next 2% deferred.
Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1!
Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day.
Employee Discounts: We offer discounts to our employee across all of our product lines.
Hit our Numbers Lunch: When we hit our monthly milestones, we all celebrate!
Tuition Scholarships: Partnership with UMASS Global for 10%-20% off tuition for you and/or your family.

About Us:

It all started in a small warehouse in California with just three employees, a fax machine and a bell that rang out every time a chair came down the conveyor belt. Over 25 years later, Exemplis continues to lead, innovate and disrupt an array of industries through its growing family of brands — including SitOnIt Seating, Timbuk2, X-Chair, Maverick, Mavix, Edloe Finch, and Albany Park.
From sustainable manufacturing to outreach programs and more, we strive to make a positive impact on everyone we serve. We make sure our people (and their communities) are at the core of our organization. To make a difference, we must be a champion of diversity, inclusion, service and social justice — above all else.
Are you ready to be a part of something special? We have headquarters, offices and retail stores across the U.S. (plus a variety of flexible work opportunities). Learn more and apply today.
Exemplis is an Equal Opportunity Employer and our company adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. Read our full statement on our careers page.