Credit and Collections Specialist

Company: Exemplis

Department: Credit & Collections

Location:

Cypress, CA, US, 90630

Work Designation: Hybrid

Salary Range: $21.65 - $30.30

Position Summary:

We are seeking a Credit & Collections Specialist with experience in business-to-business (B2B) accounts receivable and eCommerce receivables. The ideal candidate will evaluate B2B credit applications, assign credit lines, manage outstanding invoices, and ensure timely collections while minimizing bad debt risk. This role also involves eCommerce receivables reconciliation and fraud prevention.

Success in this position requires proactive customer communication, effective dispute resolution, and a commitment to maintaining healthy cash flow for the organization.

Responsibilities and Essential Functions:

Credit & Risk Assessment
- Evaluate new customer credit applications, financial statements, credit reports, and trade references.
- Assign appropriate credit limits and terms for B2B customers.
- Monitor and reassess customer creditworthiness to mitigate financial risk.
- Review and take action on credit holds.
- Use critical thinking to make timely, well-informed credit decisions.
- Collect, verify, and maintain resale certificates.
Collections & Customer Relationship Management
- Maintain strong relationships with customers to ensure timely payments and address credit concerns.
- Collaborate with sales and customer service teams to resolve disputes while maintaining positive client relationships.
- Distribute invoices and acknowledgments accurately.
Accounts Receivable & Reconciliation
- Reconcile monthly AR cash receipts with system and bank records to ensure accuracy.
- Process credit and debit memos.
- Monitor and prevent fraud.
- Process credit card refunds.
Additional Responsibilities
- May assist with payment processing, including check-by-phone, credit cards, wire transfers, and EFTs.
- Support special projects related to credit, collections, and revenue security.

Key Performance Criteria (How Success Will Be Measured)

DSO: ≤ 22.0
Bad debt: Minimized and within company benchmarks
Collections efficiency: Proactive and effective collection efforts
Aging Buckets: Maintain 85% current AR with less than 1% in the 90+ day aging bucket

Qualifications, Skills and Education:

Required Qualifications

Minimum 3 years of commercial collections experience.
Strong customer service skills with professional phone etiquette.
Excellent communication, negotiation, and problem-solving abilities.
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Preferred Qualifications

Proficiency in Microsoft Office Suite.
Familiarity with AX Dynamics 2012 and Dynamics 365.
1+ years’ experience in B2B Accounts Receivable within e-commerce environment

Perks and Benefits:

We hope that you’re excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first. We bring integrity, passion, and excellence to work each day. Being part of our team means living our core values and thriving in an environment of constant innovation and positive change.

In addition to our unique culture, we also offer these fun perks and benefits.

Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of national benchmarks and industry best practices that adjusts to your cost of labor, years of relevant experience, skill set, and education.
Hybrid Work Schedule: We support employee needs and their work/life balance so we offer the flexibility to work remotely while being onsite as needed for “collaboration days.”
Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date.
401(k): We match 100% up to 3% and then 50% of the next 2% deferred.
Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1!
Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day.
Employee Discounts: We offer discounts to our employee across all of our product lines.
Hit our Numbers Lunch: When we hit our monthly milestones, we all celebrate!
Tuition Scholarships: Partnership with UMASS Global for 10%-20% off tuition for you and/or your family.

About Us:

It all started in a small warehouse in California with just three employees, a fax machine and a bell that rang out every time a chair came down the conveyor belt. Over 25 years later, Exemplis continues to lead, innovate and disrupt an array of industries through its growing family of brands — including SitOnIt Seating, Timbuk2, X-Chair, Maverick, Mavix, Edloe Finch, and Albany Park.
From sustainable manufacturing to outreach programs and more, we strive to make a positive impact on everyone we serve. We make sure our people (and their communities) are at the core of our organization. To make a difference, we must be a champion of diversity, inclusion, service and social justice — above all else.
Are you ready to be a part of something special? We have headquarters, offices and retail stores across the U.S. (plus a variety of flexible work opportunities). Learn more and apply today.
Exemplis is an Equal Opportunity Employer and our company adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. Read our full statement on our careers page.