Credit and Collections Specialist - B2B/ECOMM

Position Summary:

We are seeking a Credit & Collections Specialist with experience in business-to-business (B2B) accounts receivable and eCommerce receivables. The ideal candidate will evaluate B2B credit applications, assign credit lines, manage outstanding invoices, and ensure timely collections while minimizing bad debt risk. This role also involves eCommerce receivables reconciliation and fraud prevention.

Success in this position requires proactive customer communication, effective dispute resolution, and a commitment to maintaining healthy cash flow for the organization.

This is a hybrid role requiring onsite work three days per week (Tuesday, Wednesday, and Thursday).

Responsibilities and Essential Functions:

• • Credit & Risk Assessment
    • Evaluate new customer credit applications, financial statements, credit reports, and trade references.
  • • Assign appropriate credit limits and terms while continuously monitoring and reassessing B2B customer creditworthiness to mitigate financial risk.
    • Review credit holds and make timely, well-informed credit decisions by analyzing credit lines, Dun & Braddstreet reports, payment trends and account and invoice status.
    • Collect, verify and maintain resale certificates.

   

  • Collections & Customer Relationship Management
  • Proactively manage customer relationships, aging, and collections while collaborating with Sales and Customer Service to resolve disputes and credit concerns.
  • Distribute invoices and acknowledgments accurately.
  • Accounts Receivable, Reporting & Reconciliation
  • Reconcile monthly AR cash receipts with system and bank records to ensure accuracy.
  • Process credit and debit memos.
  • Manage reporting for Edloe, Albany, and PayPal Wallet activity processed through Shopify.
  • Identify, research, and report payment discrepancies and required corrections to management.
  • Additional Responsibilities
  • Assist with payment processing, including check-by-phone, credit cards, wire transfers, and EFTs.
  • Support special projects related to credit, collections, and revenue security.
   

  Key Performance Criteria

  Review credit holds and make timely, well-informed credit decisions by analyzing credit lines, Dun & Bradstreet reports, payment trends, and account and invoice status.Collect, verify, and maintain resale certificates.
  • DSO: ≤ 22.0
  • Bad debt: Minimized and within company benchmarks
  • Collections efficiency: Proactive, effective collection efforts
  • Aging Buckets: Maintain 85% current AR with less than 1% in the 90+ day aging bucket

Qualifications, Skills and Education:

Required Qualifications

• Minimum 1 year of commercial collections experience

• Strong customer service skills with professional phone etiquette

• Excellent communication, negotiation, and problem-solving abilities

• Understanding of business cycles, from order processing to collections

• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment

Preferred Qualifications

• Experience in B2B Accounts Receivable within e-commerce environment

• Proficiency in Microsoft Office Suite

• Familiarity with AX Dynamics 2012 and Dynamics 365

• Experience handling eCommerce receivables