Credit and Collections Admin

Company: Exemplis

Department: Credit & Collections

Location:

Cypress, CA, US, 90630

Work Designation: Hybrid

Salary Range: $16.50 - $22.14

Position Summary:

The Credit & Collections Administrator is a key member of the Credit team responsible for ensuring timely and accurate processing of customer payments, credit and debit memo management, and supporting collection activities. This role plays a crucial part in maintaining healthy cash flow and customer account integrity by managing incoming cash applications, assisting with misc. tasks, and following up on outstanding balances. The ideal candidate is detail-oriented, highly organized, and capable of balancing transactional accuracy with responsive customer service.

Responsibilities and Essential Functions:

Cash Processing & Application: Accurately process and apply customer payments to appropriate invoices and accounts within ERP systems, ensuring prompt and precise reconciliation.
Credit & Debit Memo Management: Create, process, and monitor credit and debit memos in compliance with company policies and customer agreements, ensuring appropriate approvals and documentation.
Collections Support: Assist the Credit & Collections team with follow-ups on overdue accounts, respond to customer inquiries regarding balances, and help resolve payment discrepancies or disputes.
Administrative & Team Support: Perform various tasks to support the broader Credit & Collections team, including report generation, document filing, and internal/external correspondence.
Distribute account statements
Participation in sales tax project
- Obtaining resale certificates/exemption forms
- Verifying and uploading valid certificate
- Notification of tax on orders

Qualifications, Skills and Education:

Required Qualifications:

1+ years’ experience in B2B collections
High School diploma or equivalent
Proficiency in MS Excel, Outlook
Strong, professional communication skills (written and verbal)
Strong time management and organizational skills
Verified 50 WPM or greater

Preferred Qualifications:

Experience in high volume environment
Customer service experience

Perks and Benefits:

We hope that you’re excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first. We bring integrity, passion, and excellence to work each day. Being part of our team means living our core values and thriving in an environment of constant innovation and positive change.

In addition to our unique culture, we also offer these fun perks and benefits.

Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of national benchmarks and industry best practices that adjusts to your cost of labor, years of relevant experience, skill set, and education.
Hybrid Work Schedule: We support employee needs and their work/life balance so we offer the flexibility to work remotely while being onsite as needed for “collaboration days.”
Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date.
401(k): We match 100% up to 3% and then 50% of the next 2% deferred.
Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1!
Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day.
Employee Discounts: We offer discounts to our employee across all of our product lines.
Hit our Numbers Lunch: When we hit our monthly milestones, we all celebrate!
Tuition Scholarships: Partnership with UMASS Global for 10%-20% off tuition for you and/or your family.

About Us:

It all started in a small warehouse in California with just three employees, a fax machine and a bell that rang out every time a chair came down the conveyor belt. Over 25 years later, Exemplis continues to lead, innovate and disrupt an array of industries through its growing family of brands — including SitOnIt Seating, Timbuk2, X-Chair, Maverick, Mavix, Edloe Finch, and Albany Park.
From sustainable manufacturing to outreach programs and more, we strive to make a positive impact on everyone we serve. We make sure our people (and their communities) are at the core of our organization. To make a difference, we must be a champion of diversity, inclusion, service and social justice — above all else.
Are you ready to be a part of something special? We have headquarters, offices and retail stores across the U.S. (plus a variety of flexible work opportunities). Learn more and apply today.
Exemplis is an Equal Opportunity Employer and our company adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. Read our full statement on our careers page.