Credit & Collection Specialist

Position Summary:

Duties include full cycle Accounts Receivable, credit risk assessment, proactive debt management, assigning and managing credit lines within designated LOA and collection correspondence – all within a fast-paced goal-oriented credit department.

Must provide excellent customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and reviewing, vetting, then processing credit and debit memos.

Responsibilities and Essential Functions:

•    Customer Maintenance:  all new & existing accounts must be updated and maintained to make certain the database contains accurate and current information. 
•    Credit Applications: each credit rep is responsible for processing credit applications for new & existing dealers. Must ensure all required documents are received and valid. 
•    Assigning Credit Lines: Each credit rep is required to analyze a variety of qualifying factors and Dun & Bradstreet reporting to determine an appropriate line of credit. A credit limit review must be performed on each account every 12 months.
•    Credit Hold Review and Action: review and take actions on held orders. Action items vary based on a variety of qualifying factors.
•    Decision Making: must be able to use critical thinking and potentially limited information to make the best credit related decisions quickly.
•    Resale Certificate Collection, Verification & Maintenance: must keep resale certificates current and verified for validity.
•    Credit Letters:  draft & mail/email credit letters awarding new & existing customers with a new or updated line of credit.  
•    Liaise: Must be able to effectively communicate with high-profile customers, execute collection activities and delivery results within expectation. Must be able to effectively collaborate with various internal business functions – order management, sales, logistics, customer experience, etc..
•    Research & resolution:  all chargebacks and/or collection issues that are a result of price discrepancies, un-earned discounts, special discounting, etc. will require thorough research & communication, including but not limited to obtaining proof of deliveries, customer service communication, outside sales rep communication, etc.
•    Risk Assessment:  using D&B software, responsibilities include monitoring risk for all designated accounts and forecasting and/or preventing bad debt.  C&C Specialist will present this information to supervisor and/or manager to discuss next steps.
•    Document distribution:  maintain accurate distribution of invoices and acknowledgments.
•    Cash application:  assist with the application of all daily incoming cash receipts on an as-needed basis.
•    Cash Reconciliation: reconcile monthly AR cash receipts with system and bank records to determine accuracy and legitimacy of the AR aging.
•    Incoming credit inquiries:  responsible for answering incoming credit inquiries for designated set of accounts as well as fulfilling the bi-weekly BPCA reporting requirements.
•    Credit & Debit Memos:  research, confirm accuracy, and process memos associated with revenue and/or product credit.

Additional responsibilities: May include payment processing: check-by-phone, credit cards, wire transfer, EFT's – any/all forms of payment are accepted and must be applied to the general ledger. As-needed projects as related to credit, collections, and/or securing revenue.

Qualifications, Skills and Education

Key Performance Criteria: How success will be measured

• DSO </= 22.0
• No bad debt
• Collection efforts – daily collection attempts on the aging
• Risk assessment – must be able to make credit related decisions based on available information
• Credit hold volume </= $300K

Required Qualifications:

• Commercial collections (1+ yrs experience)
• Customer service and excellent phone etiquette
• 6-12 mos. commercial accounts receivable
• Proficient written and verbal communication skills
• Clear understanding of the business cycle from order process to collection process

Preferred Qualifications:

• Manufacturing business to business environment a plus

• Microsoft Office (Excel, Outlook, Word) experience is a plus
• Microsoft AX Dynamics
• Observant, accurate and able to thrive in a fast-paced environment

Perks and Benefits

We hope that you’re excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first.  We bring integrity, passion, and excellence to work each day.  Being part of our team means living our core values and thriving in an environment of constant innovation and positive change. 
In addition to our unique culture, we also offer these fun perks and benefits.

• Competitive Salary: Our salary formula is a national benchmark that adjusts to your cost of living, job duties, years of experience, skill set, and education. 
• Work Remotely: Live and work wherever you like! We support employee needs and offer flexibility to work remotely to be able to attract talent from almost anywhere!
• Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date. 
• 401(k): We match 100% up to 3% and then 50% of the next 2% deferred. 
• Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1!
• Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day.
• Computer: All of the IT equipment you will need for your home or onsite workspace will be provided. For remote workers, a $11 biweekly stipend will be provided for internet.
• Employee Discounts across all of our product lines.
• Hit our Numbers Lunch: When we hit out monthly milestones, we all celebrate! 
• Tuition Scholarships: Partnership with UMASS Global for 10%-20% off tuition for you and/or your family. 

About Us:

It all started in a small warehouse in California with just three employees, a fax machine and a bell that rang out every time a chair came down the conveyor belt. Over 25 years later, we’re the #1 manufacturer of task chairs in the U.S. and continue to lead, innovate and disrupt across an array of industries.

We are proud to be a part of Exemplis and its growing family of brands, which includes Timbuk2, X-Chair, Mavix, HealthyBack, Edloe Finch, and Albany Park.

Exemplis has headquarters, offices and retail stores across the U.S. (plus a variety of remote work opportunities). Learn more and apply today.

Exemplis is an Equal Opportunity Employer and our company adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. Read our full statement on our careers page.