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Logistics Supervisor

Company:  Exemplis
Department:  Logistics (LOGIST)
Location: 

Buena Park, CA, US, 90620

Position Summary:

Do you have a heart for service and a mind for logistics and performance excellence?  Do you or have you recently worked in customer service for a trucking company?
At Exemplis, our mission is to provide our customers with what they want, how they want it, when they want it.  The only way we’re able to deliver on this mission every day is through our exceptional team of bright, engaged, and dynamic talent.
The ideal candidate thrives in a fast paced, needs-meeting B2B & B2C environment with a demonstrated record of motivating teams to achieve best in class performance in a rapidly growing company.  
 

Responsibilities and Essential Functions:

•    Oversee day-to-day Logistics and Transportation activities of assigned team using SalesForce, Mercury Gate, and AX to manage workflow.  
•    Hire, train and retain the talents that will embody the Exemplis culture and values 
•    Create and manage shifts and schedules of the team to support customer and carrier needs
•    Supervise team of Transportation Coordinators who are responsible for all Transportation related administrative activities including general freight inquiries, carrier track and trace, pre-ship order Expedites, White Glove deliveries and other routing change requests, post-ship order routing change requests, in-transit distressed shipment resolution, freight claims processing, etc.
•    Coach team members based on daily/weekly/monthly metrics to monitor team and individual performance.  Take full ownership of team’s responsibilities. 
•    Recognize, reward and celebrate the success and accomplishment of team members 
•    Implement Performance Improvement Plans/disciplinary actions as needed 
•    Personally, identify recurring issues, determine root causes, develop corrective actions,  and oversee critical projects to ensure successful transportation and delivery
•    In partnership with Logistics Leadership, support project implementation, change management, continuous improvement, and quality assurance.
•    Provide insight to Logistics Leadership based on customers’ and carriers’ feedback. 
•    Work cross functionally to provide the best customer experience.
 

Qualifications, Skills and Education

Required Qualifications

  • High School Diploma or GED
  • 3+ years of Lead or Supervisor experience with oversight of a team
  • 3+ years of experience in a Transportation/Logistics Service environment with proven track record of high performance

 

Preferred Qualifications: 
•    Bachelor’s degree
•    Experience in Transportation industry and Understanding of Domestic freight carrier networks and capabilities
•    Experience with or understanding of SalesForce CRM Microsoft AX and TMS (Mercury Gate)
•    Experience leading a team with remote operations
•    Exceptional verbal and written communication skills
 

About Us:

Exemplis is the fastest-growing office furniture and e-commerce company in the industry! We’re an entrepreneurial company offering infinite possibilities. Being a one-stop-shop means our customers can have everything they need to create exactly what they want. Our world-class customer service, fastest shipping, biggest textile program, and award-winning designs have made us the industry leader for over 25 years. Our SitOnIt Seating brand was created to give our customers what they want, how they want it, when they want it. Today, we’re constantly reimagining how space, textile, and design can help everyone—from medical offices to Fortune 500 companies to home offices across North America—get more out of their day.

People are at the core of our business, and on our team, everyone makes an impact. We absolutely owe our success to our incredible group of talented employees who bring equal parts skill, passion, drive – and of course, fun -- to the table each and every day. We have created a workplace that is inclusive and diverse -- where everyone can be their authentic self, and where that authenticity is celebrated. By creating an environment where people from every background can thrive, Exemplis becomes a better and more successful company.

We’re proud to be a company that gives back to the very communities that our team members live and work in. Our giving ethos focuses on three buckets of impact: sustainability, community outreach and transparent operations. From donating lobby seating to medical clinics in low-income neighborhoods—to our yearly giving week and toy drive for Toys for Tots – we believe collaboration, kindness and authenticity are essential to our humanity.

Exemplis is an Equal Opportunity Employer, and our company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national or ethnic origin, protected veteran status, disability status, or any other characteristic protected by applicable state or federal civil rights laws that is not related to job requirements.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

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